299bt privacy policy Bangladesh

This 299bt privacy policy Bangladesh page explains how we collect, use, share, and protect personal information when you access our platform. By using the site, you acknowledge you have read and understood this privacy policy and agree to the practices described here, including our use of cookies and analytics for security and service improvement. If you want to understand related rules on account use and player responsibilities, review Terms of Service and set personal limits through Responsible Gambling. If you need help with any privacy request, you can reach our team via Contact.

1. Introduction and scope

We operate the 299bt platform for online casino and sports betting access for users in Bangladesh. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information, including data collected during registration, verification, gameplay, and payments in BDT (৳). It also explains your choices and rights, and how to contact us about privacy concerns. By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, you should stop using the platform and avoid submitting personal information.

2. Information we collect

We collect information that you provide directly, information generated through your use of the platform, and information collected automatically from devices and browsers. We limit collection to what is necessary to provide gaming services, process deposits and withdrawals, protect player safety, and meet compliance expectations such as KYC and AML controls. Some information is required to open and maintain an account, and some is optional but helps us personalize your experience or resolve disputes faster. If you choose not to provide required data, certain features may not be available.

3. How we use your information

We use personal information to deliver services you request, operate the platform securely, and meet operational and compliance needs. This includes creating and managing accounts, verifying identity, processing deposits and withdrawals, and calculating game outcomes and winnings. We also use data to detect and prevent fraud, account takeover, and prohibited activities, and to maintain the integrity of gameplay and promotions. Where permitted, we use activity signals to personalize offers and content, but you can opt out of marketing messages. We may also use aggregated analytics to improve performance and reliability.

4. Data sharing and third parties

We do not sell personal information. We may share data with third parties only when needed to operate services, process payments, deliver gaming content, meet legal obligations, or protect our users and our rights. When we use vendors, we aim to share only the minimum necessary information and require confidentiality and security protections through contracts or comparable safeguards. Third parties may operate under their own policies, so you should also review any relevant terms they provide. We may also share information with your explicit consent for a specific purpose.

5. Cookies and tracking

We use cookies and similar technologies to keep the platform functional, secure, and easier to use. Cookies may be set by us or by approved service providers for analytics and performance monitoring. Essential cookies help with account authentication, session management, and security controls, while performance cookies help us understand which pages load slowly or where errors occur. Functional cookies remember preferences such as language and display options. Marketing cookies may be used to measure campaign effectiveness and show relevant ads, and you can manage these through browser settings.

6. Data security measures

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Data transmitted between your device and our servers is protected using SSL/TLS encryption where supported. Access to personal data is restricted to authorized personnel who need it for operational purposes and who are bound by confidentiality obligations. We use secure infrastructure controls such as firewalls, monitoring, and intrusion detection, and we perform periodic security reviews. No online system is completely secure, but we work to maintain appropriate safeguards.

7. Data retention and deletion

We retain personal information only for as long as necessary to provide services, maintain accurate records, resolve disputes, enforce agreements, and meet legal or compliance requirements. Retention periods can vary depending on the data type, the purpose of collection, and whether we must keep records for KYC, AML, fraud prevention, or accounting. When data is no longer needed, we take steps to delete, anonymize, or securely dispose of it. If you request deletion, we will assess the request and may retain certain records where we have a legitimate need or legal obligation.

8. Your rights and requests

You may have rights regarding your personal information, including access, correction, deletion, restriction, portability, and objection to certain processing such as direct marketing. To protect your account, we may require identity verification before fulfilling requests. You can object to marketing communications at any time by using unsubscribe options where available or by contacting support. Requests can be submitted through our Telegram support channel or via our support pathways, and we aim to respond within 30 days, although complex requests may require additional time for security and compliance checks.

9. Children privacy and age limits

Our services are strictly intended for users aged 18 and above. We do not knowingly collect personal information from minors, and we apply age verification steps during registration and KYC review to support this policy. If we become aware that a minor has provided personal information or created an account, we will take steps to suspend the account and delete the data where feasible, subject to security and recordkeeping needs. If you believe a minor has shared information with us, contact support so we can investigate and take appropriate action promptly.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, security measures, or operational requirements. When we make changes, we will revise the Last updated notice on the platform and, for material changes, we will provide advance notice at least 14 days before the update takes effect through an on-site notice or email where appropriate. Your continued use of the platform after the effective date means you accept the updated policy. If you do not accept changes, you should stop using the services and request account closure if needed.

11. Contact us about privacy

For privacy-related questions, requests, or complaints, contact our support team through the official channels listed on the site. We handle privacy inquiries as a priority, verify identity where necessary, and work to resolve issues fairly and within a reasonable timeframe. When contacting us, include your registered email or phone number, a clear description of your request, and any supporting details to help us locate the relevant records. Gambling involves financial risk, so we also encourage you to use self-control tools and review Responsible Gambling if you need help managing play.